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CHICAGO - [March 19, 2003]
On March 4th and 5th, Tim Smith was a guest speaker at the
University Of Chicago Graduate School Of Business. In Prof. Puneet Manchanda’s
Advanced Marketing Strategy course, Dr. Smith presented three case studies
demonstrating the use of quantitative and qualitative market research
in formulating market strategy to improve revenue performance.
In the first case study, ADP Dealer Services, the use of
market segmentation to target the selling of distinct products and services
in business markets demonstrated improved revenue, profits, and customer
retention. SPL WorldGroup, the second case study, demonstrated the use
of branding and brand shifts in business markets to enable top line revenue
growth. The third case study, Adica Consulting, demonstrated the effectiveness
of market research for identifying initial target markets for new product
launches in business markets.
To provide a framework in examining business markets, the
transaction value/volume map paradigm was introduced. Through the transaction
value/volume map, decision makers can anticipate the strategy, structure,
and scope of the sales and marketing effort required to capture their
market.
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